Training Topics Available

Below is a list of training topics available with KJR Consulting. All topics are available for full day, half day, or hourly sessions based on the needs of the client. Interested in a topic that is not listed? Contact and we’d be happy to discuss your needs.

Note: The level of depth we are able to cover is often based on the topic and length of the session. Some topics require longer sessions to properly do the material justice. This can be discussed during the initial consultation.

Achieving Customer Service Excellence

Customer service skills aren’t only necessary for those who interact directly with external customers. Staff in all roles serve internal customers on a routine basis and every member of an organization ultimately impacts the service delivered to the company’s customers and clients. In this workshop, participants will identify the customers they serve every day and discover what it means to apply a customer-service mindset to their roles. We will explore the values, behaviors, and best practices that bring customer service excellence to life.

Achieving Equity

In this leadership session, participants put the equity and inclusion strategy into action to ensure they achieve balance within the workplace. This includes defining what equity is and integrating it as key a component of diversity and inclusion and recognizing where there are underserved populations or areas where parity needs to change. Participants will explore where the organization may fall short, identify areas for improvement, and create action plans to address opportunity areas.

Achieving Inclusion

In this leadership session, participants will define organizational inclusion strengths and gaps and generate strategies to leverage strengths and close gaps. Participants create a draft inclusion plan for the organization and develop personal action plans that define how they will model inclusive behavior.

Building Trust, Credibility & Respect in the Workplace

Being seen as credible at work is a key requisite of professional success. Credibility, in the form of being trusted, dependable, and respected, is a fundamental need in today’s workplace that is hard to gain and easy to lose. Well-intentioned and innocent mistakes can undermine the credibility you are working to build. To think that people question our credibility or don’t totally trust us is very difficult to accept. However, with awareness of the actions and behaviors that hinder credibility, it is possible to take action to build and sustain it.

Building Effective Workplace Relationships

We all need healthy relationships at work if we are going to succeed. Building and maintaining good working relationships will not only make you more engaged and committed; it can also open doors to key projects and career opportunities. In this workshop, we will explore the different types of workplace relationships and how to improve them. You will gain a deeper understanding of your own behavior in a range of situations and learn how to adapt it to build rapport, adopt a collaborative mindset, and develop and maintain trust.

Coaching for Peak Performance

Achieving success in today’s ever-changing and competitive environment requires attracting, developing and retaining top talent. Research indicates that when training is combined with coaching, individuals increase their productivity by 86%. Managers play a critical role in fostering a development-focused culture that guides individuals in achieving peak performance. In this workshop, participants will learn how to facilitate goal-focused coaching conversations. This includes strategies for encouraging development of high performers, supporting low performers to achieve their potential, and addressing behavioral challenges that prevent optimal performance.

Communicating with Impact

Effective communication involves more than what you say. It requires presenting yourself and your message to have the most positive impact on people to get the results you really want. Unless we have studied the art of communication most of us tend to operate out of habit and instinct. Yet every interaction with another person determines how you are perceived, and every interaction is an opportunity to develop trust and exert positive influence. Whether presenting one-to-one or to a large audience, conveying information to a project team or delivering a difficult message, communicating effectively is one of the most powerful skills for achieving your objectives. This workshop will help you develop effective communications that strengthen relationships and deliver results.

Confidence & Assertiveness

Self-confidence and assertiveness are two skills that are crucial for success in life. If you don’t know how to confidently express yourself when communicating with others, you may end up missing out on key opportunities, settling for less than you deserve, or tolerating unacceptable behavior.

The Assertiveness and Self-Confidence workshop will give participants an understanding of what assertiveness and self-confidence are and help them develop the skills needed to appropriately express them in their daily lives. Developing these skills will benefit participants both professionally and personally.

Conflict Management

Organizational health requires a culture of trust and an environment where conflicting views are openly expressed, respected, and evaluated. Conflict is inevitable in any human relationship. If managed poorly, conflict can negatively impact team morale, productivity, and organizational results. Yet, if handled well, conflict can be a powerful tool for growth. Learning to resolve conflict can be very empowering and is a critical skill for everyone’s professional toolkit.

Critical Thinking

Most of us work in roles with high expectations that require us to be better, faster, and do more with less. The best way to meet these challenges is to use critical thinking to examine and improve thought process, ask the right questions, challenge assumptions, and consider varying viewpoints. During this workshop you will explore the six principles of critical thinking and use them to pinpoint opportunities for improvement, brainstorm creatively, logically evaluate options, and make informed decisions that will lead to success.

Dealing with Difficult People

Anyone who can effectively deal with difficult people and situations enjoys a real advantage in the workplace. In an ideal world, difficult behavior would not be tolerated at work. In reality, dealing with difficult people is something many people face as part of their everyday lives. Without solid coping mechanisms, the stress of handling difficult people and tough situations can create a lack of productivity, poor attitude, and reluctance to come to work. During this workshop, we will explore tools for handling all types of difficult workplace behaviors. Through hand-on activities and practice, you will learn how to deal with a wide range of challenging situations.

Delegating Effectively

Achieving success in any industry requires an organization of motivated, skillful and energized people. It requires management foster an environment of trust and accountability while also providing opportunities for people to reach their full potential. This can be achieved by strategically delegating tasks, projects and/or responsibilities in a manner that provides clarity of purpose, a promise of support, and an appropriate level of autonomy. In this workshop participants will learn how to apply a four-phase model of delegation to develop the skills and experience of their team while energizing them to help realize business objectives.

Diversity & Inclusion Awareness

This session creates a common language for all staff around diversity and inclusion. Participants develop a personal connection to diversity, identify what diversity is and is not, and discover the business case for diversity within the organization.

Discover Your Strengths

In today’s competitive market, it’s important to continually energize your performance. One of the characteristics of high-performing people, is that they’ve learned to use their strengths to grow their career, rather than trying to improve on their weaknesses. When you put your efforts into the things that you already do well, you’ll actually get far better results than wasting a lot of energy on the things you aren’t good at.

Gallup has surveyed more than 10 million people worldwide on the topic of employee engagement. The results show that people who have the opportunity to focus on their strengths every day are six times more likely to be engaged in their jobs and more than three times as likely to report having an excellent quality of life in general. In this workshop, participants will use the Clifton StrengthsFinder assessment to discover what they are truly best at doing and how to leverage those strengths and abilities in their professional life.

“Build working relationships that enable you to learn, develop, and contribute at your highest potential.”

Effective Business Writing

Your ability to write powerful, persuasive documents that command attention, communicate messages, and convey leadership can help boost and polish your professional reputation. Yet, business writing is a skill that many people struggle with. This workshop provides participants with easy to apply tips and strategies for succinctly and effectively communicating what their readers need to know. They will learn how to increase the impact of their writing, streamline the writing process, and avoid common writing and proofreading pitfalls. Through hands on writing practice and feedback they will gain the ability to write with confidence.

Email Management

A recent study found that email causes more stress than traffic jams. When used appropriately, email is an incredibly useful communication tool. Unfortunately, many of us feel overwhelmed by the amount of mail that we receive and need to respond to. However, there are ways to manage email so that you’re more productive. In this workshop, participants will explore proven solutions for improving personal productivity by effectively managing email.

Emotional Intelligence

Why do some technically brilliant individuals have trouble managing others and collaborating on a team? It is not because they lack intelligence or technical skills. What they lack is the ability to manage their own emotions under pressure, and to recognize and respond appropriately to the emotions of others. This results in strained relationships, conflict, and hindered productivity. Achieving success in today’s team-based work environments requires strong relationship management skills. Without them, work environments cannot function with peak efficiency. Emotional intelligence competencies are at the heart of effective workplace relationships and productivity. In this highly experiential workshop, participants will strengthen their personal leadership skills by developing their emotional awareness and learn strategies for building stronger/more impactful relationship, enabling them to collaborate more effectively.

Employee Empowerment

Research has regularly demonstrated that when employees feel empowered at work, it is associated with better job performance, increased job satisfaction, and stronger commitment to the organization. Numerous other benefits include increased accountability, faster problem resolution, higher quality customer service, and improved processes and procedures. Yet, for all its benefits, most managers and organizations fail to effectively empower their employees. This costly mistake can lower morale, stymie performance, and leave precious human resources underutilized. The Employee Empowerment workshop will give participants an understanding of what empowerment truly is and help them develop the skills needed to increase the confidence, motivation, and accountability of others. Developing these skills will have far-reaching benefits for your team or organization.

Essential Supervisory Skills

Supervising others can be a tough job. Between managing your own time and projects, helping your team members solve problems, and assisting other supervisors, your day can fill up before you know it. This workshop will help supervisors become more effective and efficient by developing the skills needed for delegating, managing time, setting goals and expectations (for themselves and others), providing feedback, and administering discipline.

Excel – 3 Different Course Offerings, Based on Skill Level

Data is at the heart of all strategic decision making in organizations. It can enable awareness of performance achievements and lead to insights that improve operations, budget planning, and customer experience. Microsoft Excel is a data management tool used in many organizations. The ability to combine, process, and visualize data in MS Excel is an essential skill in today’s data-driven workplace. Be more productive and impactful by using the power of MS Excel to improve your processes, tell a story with your data, and make data-informed decisions that achieve results.

  • Excel I: Formatting, Data Clean-up and Basic Formulas in Excel
    • Discover how to apply basic mathematical formulas and gain insights into the story told by the data. Explore how to prepare, distribute and print worksheets.
    • In this workshop, participants will:
      • Modify and manage cell formats and ranges
      • Modify data views through sorting, filtering, and freezing panes
      • Perform a variety of operations with formulas such as sum, count, average, concatenate
      • Discover best practices for data clean-up such as removing duplicates and data validation
      • Explore best practices for printing and distributing worksheets and workbooks
    • Excel II: Charts and Pivot Tables
      • Discover the features within Excel that empower you to transform a single source of data into easy to digest tables and charts.
      • In this workshop, participants will:
        • Transform data into standard charts
        • Create and manipulate pivot tables
        • Create and manage pivot charts
        • Modify chart elements and types
      • Excel III: Processing and Analyzing Data
        • Explore features for combining, validating, and processing multiple data sources in a manner that empowers easy analysis and comprehension.
          • In this workshop, participants will:
            • Perform a variety of operations with formulas such as Vlookup, Sumif, Sumifs, Countif, If, as well as text functions like Left, Right, Mid, Search
            • Apply custom data formats and validation
            • Apply advanced conditional formatting and filtering
            • Create and manipulate forms
            • Create and apply macros
Executive Presence

A large portion of our success as leaders’ rests on how we are perceived by others. In this course, participants will discover the elements of leadership presence – authenticity, values, unique proposition, and credibility – and their impact on our leadership ability. Participants will develop their personal communication brand and explore ways to enhance their leadership presence.

Fostering Cohesive Teams

Creating and motivating a cohesive team is a key indicator of a healthy organization. The difference between an average and outstanding organization is that the outstanding one has all but eliminated politics and confusion from its environment. As a result, productivity and morale soar, and good people almost never leave. Despite these amazing benefits, team development is often ignored, and leaders rarely understand the importance of team cohesion and motivation.

Fostering a Harassment-Free Organization

Studies suggest that the largest predictor of harassment training effectiveness is the organizational culture. In organizations where harassment and bullying are perceived to be tolerated, information-based trainings are ineffective because participants approach the training with cynicism and are less motivated to learn.

KJR Consulting believes the key to creating an environment free from harassment and bullying starts with fostering a healthy organizational culture, where trust is established, conflict is dealt with, and there is commitment and accountability to adhere to expected organizational behaviors. Our respect-based workshop serves as an opportunity to initiate dialogue, gain alignment, and identify the actions needed to foster a harassment and bullying-free environment.

“Mismanagement of diversity and lack of engagement are major obstacles to hitting organizational goals.”

Increase Productivity with Google Tools

Managing daily work tasks can be challenging amid today’s ever-present influx of email, meetings, and new to-do’s. Steven Covey once said, “Technology and tools are useful and powerful when they are your servant and not your master.” The Google Toolbox is a popular suite of applications for reading email, managing a calendar, and connecting with people, but it is also an integrated tool for minimaxing your time, information, and tasks. Don’t let the Google Toolbox be your master. Take control by learning how this powerful tool can be an integral part of your time and information management strategy.

Increase Productivity with Outlook

In our busy lives, managing daily work tasks can be challenging with an ever-present influx of email, meetings, and new to-do’s. Steven Covey once said, “Technology and tools are useful and powerful when they are your servant and not your master.” Microsoft Outlook is a popular application for reading email, managing a calendar, and connecting with people, but it is also an integrated tool for minimaxing your time, information, and tasks. Don’t let Microsoft Outlook be your master. Take control by learning how this powerful tool can be an integral part of your time and information management strategy.

Leading Effective Meetings

Achieving success in today’s workplace requires us to achieve alignment on our goals and laser-focused about how we apply our time and effort. Research shows that the average individual will sit through 9,000 hours of meetings in their lifetime. That is over 365 days spent in meetings, not to mention thousands of dollars in costs. No action, activity, or process is more central to a healthy organization than a meeting. Meetings are where values are established, discussed, and lived and where decisions around strategy and tactics are vetted, made, and reviewed. The way meetings are led has a major impact on organizational performance and team cohesion. In this workshop, participants will learn how to strategically lead meetings that drive engagement, accountability, and results.

Managing Brand You

In today’s market, outstanding performance is no longer enough if you want to progress your career. Image and visibility are now essential components of career success. Making a strong and favorable impression in business is far more than following a list of “do’s and don’ts.” You must perfect an authentic professional image—your own unique “brand”—that’s truly right for you and nobody else. Your image and brand need to benefit you not only in your organization but also in today’s culturally diverse world. In this workshop, participants will explore their own personal brand and how to use it to engage, connect, and advocate authentically to nurture their image and strengthen their professional network.

Managing Transitions

Successful execution of an organizational change begins and ends with people. In fact, the single biggest reason initiatives fail is that organizations often don’t spend the time necessary to influence and mold individual behavior in a way that establishes the foundation and momentum for successful, lasting organizational transformation. This workshop is designed to help management and team leaders adapt to change, cope with difficulties, overcome obstacles, and build a framework of support for employees transitioning through change.

Managing Unconscious Bias

In this session, we get to the root of diversity, equity, and inclusion by unearthing where bias appears and how it impacts our daily interactions, decisions, and thoughts. Participants also explore how unconscious bias may prevent the achievement of business goals. Using the Bias Buster Model, participants practice managing future moments of bias in real time and define strategies to respond productively rather than reacting out of habit.

Maximizing Employee Engagement

Realizing success in today’s fast-paced and every-changing business environment requires every employee remain committed, inspired and motivated to achieve results every day. Gallup research found that companies with engaged employees outperform those without by 202%. Given this statistic, it’s no wonder that driving employee engagement is a top priority for organizations. Managers have the most direct influence over the individuals in their team and as a result, the most impact on their overall engagement. As the old saying goes, people leave managers, not companies. Therefore, it is crucial for managers to understand how to engage and empower their teams to stay committed and accountable for success. The Maximizing Employee Engagement workshop explores the basic needs of all employees to be engaged in achieving their potential in the workplace. Participants will explore strategies for driving engagement during the onboarding process and in day to day interactions with their team.

Multigenerational Workforce

There are at least four distinct generations that make up our current workforce. Each generation is influenced by the prevalent culture and national events of their upbringing, and each brings its own unique strengths, weaknesses, values, and viewpoints to the workplace. When handled improperly, generational differences can create misunderstanding, conflict, and discord within organizations that leads to inefficiency, ineffectiveness, and a lack of results. However, when properly understood and managed, the strengths and contributions of each generation can be leveraged to create a richly diverse and highly effective team or organization.

“We can engage more meaningfully with work, family, and our communities by making deliberate choices about how to spend our time, rather than simply reacting to the people and circumstances around us.”

Presentation Design

The ability to deliver a professional presentation can make or break a person’s career. Yet, there is much more to successfully conveying your message than simply overcoming a fear of public speaking. To be effective, a presenter must hone their message and utilize tools and methods that are most appropriate to their content. In this workshop, participants will discover techniques for creating a compelling program, using various types of visual aids, and engaging the audience for a stand-out presentation.

Presentation Skills

According to a survey by the Sunday Times of London, 41% of people list public speaking as their biggest fear. Forget small spaces, darkness, and spiders – standing up in front of a crowd and talking is far more terrifying for most people. However, mastering this fear and getting comfortable speaking in public can be a great benefit to you personally and professionally. This workshop will provide participants with valuable tools and strategies to develop a presentation blueprint, improve their platform skills, develop engaging messages, and deliver them with confidence, poise, and power.

Project Management

At some point, virtually everyone manages a project. While the size and complexity of the project may vary, the principles applied to successfully manage them are the same. Managing projects effectively impacts an organization’s ability to achieve planned outcomes. For this reason, most employees are expected to understand project management principles and how to apply them. In this workshop, participants will learn to apply project planning strategies such as planning, needs assessment, risk management and communication to achieve project outcomes.

Project Management 2.0

This workshop is designed for participants who have already completed Project Management I. In this advanced class, participants will apply their skills for mapping out projects and translating them into scheduling tasks and developing strategies for dealing with competing resources needs.

Radical Candor – Giving Effective Feedback

Feedback can be difficult to give and even harder to receive. Whenever we offer criticism, we run the risk of damaging the relationship if we come across too harshly. Alternatively, we may be so concerned about hurting the person’s feelings that we fail to get our point across, or worse, end up saying nothing at all. Yet the ability to give and receive constructive feedback is essential to team and organizational success. In this workshop, participants will discover a simple, yet effective model for giving feedback effectively.

Strengths-Based Leadership

One of the characteristics of high-performing people, is that they’ve learned to use their strengths to grow their career, rather than trying to improve on their weaknesses. When you put your efforts into the things that you already do well, you’ll get far better results than wasting a lot of energy on the things you aren’t good at.

Gallup has surveyed more than 10 million people worldwide on the topic of employee engagement. The results show that people who can focus on their strengths every day are six times more likely to be engaged in their jobs and more than three times as likely to report having an excellent quality of life in general. In this workshop, participants will use the Clifton StrengthsFinder assessment to discover what they are truly best at doing and how to leverage those strengths and abilities in their professional life.

“Being organized is being in control.”

The Skilled Communicator

Have you ever wondered why it’s so easy to work with some people and more challenging to work with others? While individual relationship challenges may differ, the impact of communication breakdowns are similar and result in frustration, distraction, lack of collaboration, and inefficiencies. Our work environment can become dysfunctional or even toxic as we struggle to work together effectively. Gaining a deeper understanding for how we prefer to interact in the workplace as well as the preferences of our colleagues creates the building blocks for creating strong relationships, reducing conflict and improving collaboration and productivity. In this workshop, participants will learn to identify and relate to four common workplace styles, based on the Everything DiSC® Workplace Styles model. They will explore the strengths and challenges of their personal workplace style and discover how to work more effectively with others.

Time & Priority Management

In this ever-changing world, achieving and maintaining success requires us to constantly adapt, re-prioritize and reorganize to realize success. Exceptional time and priority management skills are essential to control workloads, improve productivity, and ensure we are laser-focused on the efforts that have the greatest impact on achieving our desired outcomes. In this experiential workshop participants will explore crucial time management and prioritization strategies enabling them to maintain focus on critical business objectives and optimize performance by effectively planning, and scheduling work, managing interruptions, and staying organized.

Workplace Civility

Civility refers to the social rules that must be followed in order to positively and productively relate to others. This includes respect, courtesy, tolerance, consideration and having a rational approach to conflicts. In this session, participants will explore how this relates to the workplace by defining uncivil behavior, discussing the Four Pillars of Civility, and how to prevent harassment. Participants will be invited to participate, ask for other’s input, opinions, and ideas, and take other’s feelings and needs into consideration while discussing how to create a positive work environment.

Workplace Diversity & Inclusion

This session builds on the business case for diversity, equity and inclusion by delving deeper into its benefits, exploring how inequities show up in day to day work, and identifying individual action steps for practicing workplace inclusion.